Alan Wombat

Alan Wombat
Your employees covered wherever they go

Alan is your health and well-being partner, we’re there when you need us. For the most important moments with our Hospitalization coverage, as well as your daily health concerns and expenses with our ambulatory coverage. And we didn’t stop here. With our health services we give your team access to their personal medical team to ask any question to our doctors, or to call a psychologist whenever they feel the need.

We are there when it counts

Alan is your health and well-being partner, we go beyond traditional insurance.

No medical selection or waiting period

Everyone should have access to the best care, from day one.

Medical chat & psychological hotline

Ask any question you have to your personal medical team, for free.

No penalties for late onboarding

Add your family at anytime.

What is covered?

Daily care

80% of your out-of-pocket expenses are covered with a total year limit of € 1000 or ​​€ 2500 (specified in the contract) per year per person.

General practitioner

Specialists consultation


Laboratory tests

Radiology exams & imaging

Alternative medicine

Glasses or lenses





Speech therapist


Hearing aid

mHealth apps


Nutritional supplements


Fully covered

Hospital, doctors, and honorary fees

Private room

Medical expenses before & after hospitalization


Home birth

Rooming in of a parent


Medical equipment

Hospitalization abroad

Severe Illnesses

And more!

Assistance abroad via EuropAssistance

Are there any coverage restrictions?

Daily care
  • Reimbursement of 80% of medical expenses other than hospitalisation and limited to €1,000 or €2,500 (specified in your contract) per calendar year and per insured.
  • Limit of 85€ on spectacle frames, with a maximum of 1 spectacle frame every 36 months.
  • Limit of €35 on vaccine reimbursement.
  • Reimbursement up to 50% of the total hospital bill, including pre-post costs and major illnesses if the statutory health insurance does not reimburse any item on the hospital bill.
  • The reimbursement of a planned hospitalization within the other EU member states is limited to 25,000€. This restriction does not apply to Belgium.
  • The reimbursement of an unplanned hospitalization abroad is limited to €500,000. This limitation applies both for other EU Member States as well as third countries.
  • Limit of €1,000 for the donor's medical expenses.
  • Limit of €1,000 on the cost of a wig.
  • A total limit of €5,000 for the reimbursement of prostheses, orthopedic appliances, medical equipment and medical medical aids if the statutory health insurance does not intervenes.

What is not covered?

  • The care not provided in the section ‘what is covered?' and in particular: contraception, sterilisation, fertility treatments, surrogacy, refractive eye surgery, thermalism, thalassotherapy, hygienic-dietetic therapy, breastfeeding advice, sleep coaching.
  • Care not prescribed and provided by a health care provider recognized by the RIZIV/INAMI, or the care provided by a homoeopath, osteopath or chiropractor who are not recognized by the health insurance fund, or the care provided by an acupuncturist not recognized by the professional association.
  • Care as a result of drug use, alcohol abuse, or as a result of an intentional or reckless behaviour.
  • Aesthetic treatments, or functional/subjective ailments, the cause or symptoms of which cannot be medically explained.
  • Dental is not covered in the outpatient care cover.

Transparency first: all documents at a glance

  • The information document about the insurance product (IPID) is solely intended to provide you with an overview of the main coverages and exclusions relating to these products. It is not adapted to your specific needs and the information contained herein is not exhaustive.
  • The contract can be cancelled at any time by the policyholder. Terms and conditions are applicable until 31 December of the covered year and are yearly tacit renewed for 1 year.
  • For more information about these products, your rights and obligations, please refer to the general terms and conditions and the information document about the insurance product (IPID) before subscribing to these products. These documents are available on or can be requested via [email protected]. Quotations and additional information can be requested via the "talk to an expert" button on
  • Alan is a public limited company (Siren: 818 353 070 R.C.S. Paris) and is subject to the Belgian Insurance Law of April 4, 2014. Alan's head office is at 117 Quai de Valmy, 75010 Paris. Alan is subject to supervision by the Prudential Supervisory and Resolution Authority (ACPR), the French insurance regulator.
  • You can share your questions and feedback with our care experts in the Alan app. Click on "Ask us a question" in the app. We reply instantly (within office hours). Are you unable to reach an agreement with a care expert? Send an email to [email protected], and we will be glad to help. Are we still unable to work it out together? You can contact the Insurance Ombudsman: Square de Meeûs 35, 1000 Brussels, [email protected],, or by telephone on +32(0)2 547 58 71.
  • The above-mentioned documents are commercial documents under the Royal Decree of 25 April 2014 regarding certain requirements when advertising financial products.

Stuck with your old health insurance? 
No worries, we got your daily care covered

Alan is your personal health and well-being partner.

That means that every package comes with your own medical team: 24/7 access to certified psychologists through our hotline, and asking any question to our doctors through the medical chat.

Do you want to know more?